Just read the blog of the person who hung up on me. Im sorry, didnt know you had such a terrible day. There's nothing i can say about the piece of crap besides...it's usual around my place. Sometimes, you have to wonder what would have happened if you did explode in front of that person. Told you about the old fella working at my place? He irritates the hell outta pretty much the whole world except for his mum. Alright, maybe not even his mum. Nevermind, my point is, you got to find a way to deal with this kind of people. There is one thing you cannot lose and that's your cool. Control the situation like how you control your drool infront of me. Never showing it doesnt mean it doesnt exist. Learn how to contain them and never let them manifest. By exploding, you already lost half the battle because in the end, nobody wins. There aint no victory in quarrels. The winner is obviously the one who controls the opponent. Being able to keep calm will let you think faster and let her spin around her words, often getting her to bite on her own tongue. Those who are present will lauff. Though it is no mean task to contain your anger (i saw the drool at the side of ur lips that day), learn and remain victorious throughout your life. Meanwhile, you can scold kiat and eugene all you want. Eugene can also double up as a punching bag. Pretty good way to let out ur anger, tested it personally. Enjoy your life!